Privacy Policy

Last updated: August 2026

Who We Are

Torch & Grain is a family-run maker business based in Suffolk, UK. We operate the website torchandgrain.com and sell personalised laser-engraved gifts, 3D printed products, and NFC smart technology products. Our contact email is sales@torchandgrain.com.

What Information We Collect

When you place an order or contact us, we may collect:

  • Your name and email address
  • Your delivery address
  • Your phone number (if provided)
  • Personalisation details for your order (names, dates, photos, text)
  • Payment information (processed securely by Shopify Payments — we never store your card details)
  • NFC tag programming information (contact details, links) — used only to programme your tag and not stored after dispatch

How We Use Your Information

We use your information to:

  • Process and fulfil your order
  • Communicate with you about your order
  • Send order confirmations and dispatch notifications
  • Respond to enquiries and customer service requests
  • Comply with our legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your order) and legitimate interests (to provide customer service and improve our products).

Data Retention

We retain order and customer data for up to 7 years for accounting and legal purposes. NFC programming data (personal contact details provided for tag setup) is deleted after your tag has been programmed and dispatched.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

To exercise any of these rights, please email sales@torchandgrain.com.

Cookies

Our website uses cookies to provide essential functionality and improve your shopping experience. These are managed by our platform provider, Shopify. You can control cookie preferences through your browser settings.

Third Party Services

We use the following third-party services to operate our store:

  • Shopify — e-commerce platform and payment processing
  • Royal Mail / couriers — order fulfilment and delivery
  • Google Analytics — website traffic analysis (anonymised)

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at sales@torchandgrain.com.